Meet our Service Department Staff

Cary ProperService Manager

“I have been with Napleton’s since September of 1998. I’ve been involved in the automotive industry now for over 23 years. I enjoy spending time with my wonderful wife of 18 years and three beautiful girls. In my spare time I coach girls basketball, am president of the Eagle Parent Organization at Christian Life High School and serve/attend at Rockford First. I also play softball year round and make a few attempts at golf. I bring the same dedication and excitement from my personal life to our work environment here at Napleton’s. I look forward to the opportunity to “excite” you as a customer here at Napleton Auto Werks.”
Gary HeckmanService Advisor

My name is Gary Heckman and I am the dedicated Audi Service Consultant here at Napleton Auto Werks. I have been in the automobile business for 20 years and a loyal employee of Napleton’s for over 14 of those years. I recognize your time is valuable, so it is my desire that your service experience is quick and efficient, and your vehicle is fixed right the first time. I have been married to my bride Robin for 15 years (ask me about her cake business) and we are the proud parents of 5 children ranging in ages from 13 to 2. We worship at Hope Free Church in Roscoe and are involved in several ministries. If there is ANYTHING I can do, please ask.
Nichole GreerMercedes Service Advisor

Hi, my name is Nichole. I have been with Napleton's since 2007. I started in our customer care department and have since worked my way up to Service Advisor for Mercedes-Benz.  If there is anything that you ever need please don't hesitate to contact me. I was born and raised in the Rockford area and am a proud mother to three wild boys!  I am excited to have an opportunity to work in the service department, so next time you're at the store for anything stop by and say hi.

Service Department

Service Department Staff

Time for your next scheduled maintenance? Problem with your vehicle? Schedule an appointment with our service department by clicking the button below. We will confirm your appointment with you within 12 hours of receiving your request.

Schedule Service Appointment


Why Us?

  1. Our well trained service and parts staff are here to provide you with the highest levels of customer satisfaction
  2. Convenient service and parts department hours
  3. Huge stock of manufacturer and other top-quality brand parts
  4. Factory-trained and certified technicians know your car inside and out, so you can be at ease with your vehicle repairs
  5. Convenient location to your work or home
  6. Transportation arrangements available or enjoy our spacious customer lounge while waiting for your service to be completed
  7. Full line of accessories available

Get Started Now!

Request Service Appointment
Request to schedule an appointment online for your next checkup.
Ask a Tech
Let our experts diagnose your vehicle's problem!
Vehicle Recall Request
Check for important safety hazards on your vehicle.

Service Hours

Monday: 7:30 am - 6:00 pm
Tuesday: 7:30 am - 6:00 pm
Wednesday: 7:30 am - 6:00 pm
Thursday: 7:30 am - 6:00 pm
Friday: 7:30 am - 6:00 pm
Saturday: Closed
Sunday: Closed

Our Location

Get Directions
Napleton Autowerks Loves Park 6600 E. Riverside Blvd. Loves Park, IL 61111 Get Directions


Napleton Autowerks Loves Park has a state-of-the-art service center just outside Rockford, Illinois with the latest tools and technologies to repair your Mercedes-Benz. Our service department is staffed with highly trained auto technicians who will properly identify and repair your vehicle's problem. To schedule a Mercedes-Benz car repair in the Chicago area, please complete our online service appointment form and we will get you into our facility as soon as possible. Whether you need a tune up or major repair, you can trust the quality of service you'll receive at the Napleton Autowerks Loves Park car repair center.

When you visit our Mercedes-Benz service repair facility in Loves Park, Illinois be sure to check out our other automotive services. We have a fully-stocked inventory of new Mercedes-Benz automobiles, and used cars, with some of the area's most competitive prices. The Napleton Autowerks finance department will get you approved for a low interest car loan in minutes. Visit us today and take care of all of your auto needs.

We are committed to fix your vehicle right the first time. When servicing a vehicle, there's no greater resource than the knowledge of the people who designed, engineered and built it. Napleton's factory trained technicians know how to get the most out of your vehicle's performance. We are the only ones around who have the tools built specifically for your vehicle and access to the most up-to-date technical service bulletins directly from the factory and every service we perform comes with a competitive price.

At Napleton Autowerks we are required by Mercedes-Benz to maintain factory-trained technicians who know the product better than any quick-service operation. Mercedes-Benz issues bulletins to dealers concerning product updates and/or modifications that can benefit you. Our service advisors access our computer every time you come in for service to assure that all the latest modifications and engineering changes are available to you at no charge. Today vehicles are expensive and technically very sophisticated. Our Chicagoland Mercedes-Benz staff is your best choice to maintain your vehicle.